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Microsoft© Response Point^TM is a Voice-over-IP (VoIP) phone system designed for offices with under 50 phone users. Response Point is a new system that was built from the ground up with the needs of small business users in mind. Key benefits that can now be leveraged by small business include:

• Automated receptionist with voice recognition. Your customers can call in and ask for you by name-no need to publish or remember phone extensions.
• Quick user setup and administration. Basic user setup takes minutes and can be done by an office manager or other non-technical staff. Phone moves, call routing, and other special features are all configured using Microsoft’s familiar and intuitive screens and wizards.
• Integrated Voicemail. Each extension can be easily configured to have voicemail that can be stored on the system and e-mailed to a user.
• Works over your existing local area network. As a VoIP system, the phones operate over standard office network wiring , eliminating the need for special cabling or additional wiring costs.
• Works with your existing phone lines. Response Point works with both standard analog phone lines as well as VoIP provider lines. There is no needed to purchase special trunks, T1s, or other specialized lines from your phone company.

On a personal level, Microsoft© Response Point^TM also provides features that can help improve your productivity and customer service-even when you’re out of the office.

• Voicemail delivery to e-mail. Response Point can send voicemail to your e-mail inbox or any e-mail address where you can easily retrieve it without having to be in the office (e.g. Blackberry or Windows Mobile device).
• Seamless call forwarding. On the go but don’t want to give your mobile phone number to customers? Response Point can forward calls to any number you choose, including your home office or mobile phone (normal long distance charges will apply).
• Microsoft Outlook integration for enhanced caller ID and voice dialing. The free Response Point Assistant (included with your system) will check incoming Caller ID numbers against your Outlook to identify who is calling you. It will also allow you to voice dial any of your Outlook contacts.

There are a variety of manufacturers providing the actual phones for the Microsoft© Response Point^TM system. To ensure that you are able to find the phone system that best meets your needs, we work with two of the leading vendors for these phone systems.

• Aastra Telecom
• DLink

The actual phone system consists of three major hardware components:

1. Base Unit - the "brains" of the system which does all of the call handling, routing, and voicemail.
2. Gateway - this component connects the Base Unit to the actual phone lines from the phone company/VoIP provider. Each unit supports four lines and are stackable (i.e. they can be combined; two units can be stacked to support up to eight lines, etc.).
3. IP Phones - these are the actual handsets that sit on your desk. They come in a variety of models, you decide which one(s) best meet your needs.

A description of the components provided by each of the vendors is provided below.

Phone System Component	AastraLink RPTM http://www.aastralinkrp.com/	DLink VoiceCenter
Base Unit	AastraLink RPTM 500 Base Unit List Price: $1649	DVX-2000MS List Price: $1,599.99 Find out more
Gateway	AastraLink RPTM 540 Gateway List Price: $319	DVG-3104MS List Price: $339.99 Find out more
Basic IP Phone	Aastra 6751i RP List Price: $139 - 3 Line LCD display - Programmable Speed dial keys - Full Duplex Speaker phone Find out more	DPH-125MS List Price: $139.99 - 2 Line LCD display - Full Duplex Speaker phone Find out more
Enhanced IP Phone	Aastra 6753i RP List Price: $189 - 3 Line LCD display - 6 Programmable keys - Up to 6 user lines - Full Duplex Speaker phone - Dedicated headset jack - Backlit display - Supports optional expansion modules Find out more	Not Available
Operator IP Phone	Aastra 6757 CT RP List Price: $399 - Full 144x128 pixel display - 12 Programmable keys - Up to 9 user lines - Full Duplex Speaker phone - Dedicated headset jack - Backlit display - Cordless mobility with included handset unit - Supports optional expansion modules Find out more	Not Available
Phone Kits - Base Unit - Gateway - Phone(s)	Aastra Starter System 3-Phone (one each) Kit List Price: $2,400 (save $295)	DVX-2000MS-5 5-Phone VoiceCenterTM Kit List Price: $2,499.99 (save over $139) DVX-2000MS-10 10-Phone VoiceCenterTM Kit List Price: $3,199.99 (save over $139)
Additional Information	AastraLink RPTM Fact Sheet Comparative Aastra RPTM Phone Matrix

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